Please contact us immediately by email info@kinderplayroom.com if you wish to return your item(s). All items must be authorized prior and returned within 10 business days, in their original/unopened/new packaging, and must include the Kinder Playroom Invoice statement. 

If you wish to return a defective item, please contact us immediately with a proof of purchase and photos showing the defect. Defective items can only be returned with prior authorization from Kinder Playroom. 

Return shipping cost are the responsibility of the customer. 

All refunds will be made in the original form of purchase, minus a 5% restocking fee after the items have been received and processed.